Refund Policy

We want you to be satisfied with your Lumo purchase. If something isn't right, please contact us for assistance.

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30-Day Return Period

You may request a return within 30 days from the date your order is delivered. Please contact us before sending any item back so we can provide instructions.

How to Request a Return

To start a return, email hi@watchlumo.com. Include your order number and a brief explanation of why you would like to return the item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at hi@watchlumo.com.

Please include your order number, a description of the issue, and clear photos where relevant. We will review the issue and discuss an appropriate resolution, such as a replacement or refund.

Refunds

Once a return is approved and received, we will process any approved refund to your original payment method. The time it takes for the refund to appear may depend on your bank or payment provider.

Contact Us

For questions about returns or refunds, email hi@watchlumo.com.

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